Appointments:

Studio H Salon is by appointment only.

We recommend booking in advance to secure your preferred stylist and time, as availability for walk-ins or same-day requests cannot be guaranteed.

A card on file is required to reserve appointments.

Cancellation & Rescheduling:

We understand that schedules change.

To respect our stylists' time and allow us to offer openings to other guests, we kindly ask for the following notice:
 

• 48 hours notice for chemical services (color, blonding, smoothing treatments, extensions)

• 24 hours notice for all other services

Appointments cancelled or rescheduled after these time frames may be subject to a 50% late cancellation fee.

Missed appointments (no-shows) will be charged 100% of the reserved service total.

Repeated last-minute cancellations or missed appointments may require a deposit or booking through the front desk only.

 

Late Arrivals:

If you are running late, please notify us as soon as possible.

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Guests arriving more than 15 minutes late may need to be rescheduled if there is not enough time remaining to complete the service.

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This ensures we stay on schedule for all guests.

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DEPOSITS:

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Deposits may be required in the following situations:​

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• New chemical service clients

• Returning chemical clients who have not visited in over one year

• Extension consultations

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Deposit appointments:

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• $75 for chemical services

• $25 for extension consultations

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Deposits may be charged to the card on file or paid in person.

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Service Adjustments:

 

We stand behind our work and want you to love your results.​

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If you are unhappy with your service, please contact us within 7 days of your appointment so we can review and schedule an adjustment if necessary.

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Adjustment appointments must be completed within that time frame.

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Please Note: Studio H Salon does not offer refunds on services.​

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Retail Returns & Exchanges:

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We want you to love the professional products recommended by your stylist.

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If a product is not the right fit, we are happy to help you exchange it.

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Retail products may be exchanged or issued as store credit within 21 days of purchase.

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Products may be lightly used if they did not perform as expected or were not the best fit for your hair needs.

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Please Note:​​

• We do not offer cash refunds on retail purchases.

• Returns are issued as store credit or product exchange.

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Final Sale Items:​

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The following items are final sale and not eligible for return or exchange:

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• Hot tools

• Brushes

• Hair accessories

• Clearance items

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Damaged or defective products:​

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If you received a product that is damaged or defective, please notify us as soon as possible so we can replace it.

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Children & Additional Guests:

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To maintain a relaxing environment for all guests, we kindly ask that only those receiving services remain in the salon during appointments.

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Thank you for helping us maintain a calm and safe environment for everyone.

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Health & Safety:

 

For the health and safety of our guests and team, we may need to reschedule appointments if a guest is:

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• Experiencing illness or contagious symptoms

• Has open wounds or infections in the service area

• Has conditions that could be worsened by the requested service

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Respectful Environment:

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Studio H Salon is committed to providing a welcoming and respectful space for all guests and team members.

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We reserve the right to refuse service to any displaying rude, inappropriate, or disrespectful behavior.

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We proudly welcome guests of all backgrounds regardless of race, gender, or beliefs.

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Sustainability & Responsible Beauty:

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Studio H Salon is proud to support sustainable beauty practices.

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To help reduce environmental impact and responsibility to recycle salon waste, some services may include a small environmental fee that supports our sustainability programs.

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Thank You

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We appreciate your understanding and support of these policies. They allow us to provide every guest with a professional, timely, and high-quality experience.

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If you have any questions, our team is always happy to help.