BOOKING POLICY:
- Studio H Salon is by appointment only.
- We cannot guarantee availability to walk-ins or same-day requests.
- Studio H Salon requires a card on file for all reservations.
     - This card may be charged for late cancellations, no-shows, or if no other payment method is provided at checkout.


CANCELLATION POLICY:
We require:
     - 48 hours' notice to cancel or reschedule chemical services (color, blonding, smoothing, extensions).
     - 24 hours' notice for all other services.
- Cancellations or changes made after these windows are subject to a 50% late cancellation fee.
- Partial service cancellations with insufficient notice may also be charged.
- Missed appointments (no-shows) will be charged 100% of the reserved service total.
- Frequent reschedules without follow-through will result in loss of online booking access. Future appointments must be booked through the front desk and may require a deposit. In some cases, clients may be asked to book same-day appointments only through the front desk.
- To cancel or reschedule, please call us directly at 253-631-5938 or text us at 253-461-7141.


TARDINESS POLICY:
- Please let us know as soon as possible if you're running late.
- If you are more than 15 minutes late, it may be considered a missed appointment and the missed appointment fee will apply.
- Our stylists often work back-to-back and may need to reschedule if there isn't enough time to complete your service.


DEPOSIT POLICY:
- A $75 deposit is required for all new chemical service clients or returning chemical clients who haven't been seen in over one year.
- A $25 deposit is required for extension consultations.
- Deposits may be charged to the card on file or paid in person/over the phone.


MISSED APPOINTMENT POLICY:
- Missed appointments will be charged 100% of the service total.
- A deposit may be required to reschedule after a missed appointment.


ADJUSTMENT APPOINTMENT POLICY:
We stand behind our work and want you to be happy with your results.
- If you are unsatisfied, please contact us within 5 days of your original appointment.
- Adjustment appointments must be scheduled within that window.
- If the appointment is missed or rescheduled beyond the time frame, additional charges may apply.
- Studio H Salon does not offer refunds on services.

 

​

PERSONAL BELONGINGS POLICY:

At studio h salon, we want you to relax and enjoy your time with us-

- While we take care to provide a welcoming environment, we are not responsible for any personal items that may be lost, damaged, or stolen. We kindly encourage you to keep valuables with you and to take care with clothing during your service. Thank you for your understanding.

RETAIL & REFUND POLICY:
- We accept exchanges or store credit within 21 days of purchase on most retail items, if unopened/unused.
- All brushes, hot tools, and accessories are final sale.
- No cash refunds. Store credit or exchanges only.


PRODUCT DAMAGE POLICY:

- Once a product has been purchased and leaves our salon, we are not responsible for any damage, loss, or changes to the product that may occur due to handling, storage, or use outside of our salon.

We kindly ask that all guests inspect their products before leaving the salon to ensure satisfaction. All sales of opened or used products are final.

CHILDREN & GUEST POLICY:
- To maintain a relaxing and safe environment, only guests with appointments are allowed in the salon.
- We are unable to accommodate children or additional guests during your appointment.
- This policy is in place for the comfort and safety of all clients and staff.


RIGHT TO REFUSE SERVICE:
Studio H Salon reserves the right to refuse service to:
- Guests demonstrating rude, inappropriate, or disrespectful behavior.
- Anyone ill or contagious, or with conditions that may be worsened by service.
- Guests with open wounds or infected skin in the treatment area.
- Requests that may compromise the health or integrity of your hair, scalp, skin, or lashes.
- Children who pose safety risks or are in distress during services.
* We proudly welcome all guests regardless of race, sex, or religious beliefs.


SUSTAINABILITY & FAIR PRICING:
To maintain the highest quality of services:
- Clients will be charged for additional product used beyond standard amounts for chemical services.
- This helps offset increasing costs while keeping pricing fair and services effective.


We appreciate your understanding and support of our team and these policies designed to ensure a seamless, professional experience.


Have questions? We're here to help. Call us at (253) 631-5938.