BOOKING POLICY:
- Studio H Salon is by appointment only.
- We cannot guarantee availability to walk-ins or same-day requests.
- Studio H Salon requires a card on file for all reservations.
     - This card may be charged for late cancellations, no-shows, or if no other payment method is provided at checkout.


CANCELLATION POLICY:
We require:
     - 48 hours' notice to cancel or reschedule chemical services (color, blonding, smoothing, extensions).
     - 24 hours' notice for all other services.
- Cancellations or changes made after these windows are subject to a 50% late cancellation fee.
- Partial service cancellations with insufficient notice may also be charged.
- Missed appointments (no-shows) will be charged 100% of the reserved service total.
- Frequent reschedules without follow-through will result in loss of online booking access. Future appointments must be booked through the front desk and may require a deposit.
- To cancel or reschedule, please call us directly at 253-631-5938 or text us at 253-461-7141.


TARDINESS POLICY:
- Please let us know as soon as possible if you're running late.
- If you are more than 15 minutes late, it may be considered a missed appointment and the missed appointment fee will apply.
- Our stylists often work back-to-back and may need to reschedule if there isn't enough time to complete your service.


DEPOSIT POLICY:
- A $75 deposit is required for all new chemical service clients or returning chemical clients who haven't been seen in over one year.
- A $25 deposit is required for extension consultations.
- Deposits may be charged to the card on file or paid in person/over the phone.


MISSED APPOINTMENT POLICY:
- Missed appointments will be charged 100% of the service total.
- A deposit may be required to reschedule after a missed appointment.


ADJUSTMENT APPOINTMENT POLICY:
We stand behind our work and want you to be happy with your results.
- If you are unsatisfied, please contact us within 5 days of your original appointment.
- Adjustment appointments must be scheduled within that window.
- If the appointment is missed or rescheduled beyond the time frame, additional charges may apply.
- Studio H Salon does not offer refunds on services.


RETAIL & REFUND POLICY:
- We accept exchanges or store credit within 21 days of purchase on most retail items, if unopened/unused.
- All brushes, hot tools, and accessories are final sale.
- No cash refunds. Store credit or exchanges only.


CHILDREN & GUEST POLICY:
- To maintain a relaxing and safe environment, only guests with appointments are allowed in the salon.
- We are unable to accommodate children or additional guests during your appointment.
- This policy is in place for the comfort and safety of all clients and staff.


RIGHT TO REFUSE SERVICE:
Studio H Salon reserves the right to refuse service to:
- Guests demonstrating rude, inappropriate, or disrespectful behavior.
- Anyone ill or contagious, or with conditions that may be worsened by service.
- Guests with open wounds or infected skin in the treatment area.
- Requests that may compromise the health or integrity of your hair, scalp, skin, or lashes.
- Children who pose safety risks or are in distress during services.
* We proudly welcome all guests regardless of race, sex, or religious beliefs.


SUSTAINABILITY & FAIR PRICING:
To maintain the highest quality of services:
- Clients will be charged for additional product used beyond standard amounts for chemical services.
- This helps offset increasing costs while keeping pricing fair and services effective.


We appreciate your understanding and support of our team and these policies designed to ensure a seamless, professional experience.


Have questions? We're here to help. Call us at (253) 631-5938.