TARDINESS POLICY:
- If you are going to be late to your appointment, we ask that you let us know asap. We will do our best to accommodate you but please understand your stylist has the right to rebook you if there is not enough time to complete your reserved service(s) before their next client.
*If you are more than 15 minutes late to your appointment, this is considered a missed appointment and you will be charged our missed appointment fee.
* Our stylists have fully booked schedules and have to be fair to their next clients.


BOOKING POLICY:
- Studio H Salon is by appointment only.
- We cannot guarantee availability to guests without a reservation.
- Studio H Salon requires a card on file for all reservations.
* We reserve the right to charge the credit card on file for any late reschedules or missed appointments.
* We reserve the right to charge the credit card on file at the time of services provided if no other form of payment is received.


CANCELLATION POLICY:
- We require at least 24 hours notice for the cancellation or rescheduling of your scheduled services.
- Clients cancelling or rescheduling with less than 24 hours notice of your scheduled appointment will be charged 50% of the services reserved and/or a deposit may be required from the client in order to book a future service.
- If you would like to change your reserved appointment service(s), we ask for at least 24 hours notice and we will do our best to accommodate your request. Partial cancellation of reserved services may result in being charged our cancellation fee for cancellations made in under 24 hours. (Please note that your stylists may not have the time to accommodate your request due to short notice and other clients’ reserved appointments)
- To cancel an existing reservation, you must call 253-631-5938 directly. Our automated text messaging system does not receive texts other than appointment confirmations. (If you attempt to cancel your reservation via text message, it will not be received and a cancellation fee will be applied.
* We have a very high demand and a waitlist at all times. Please be considerate of your stylist's time.
* If you receive a confirmation text, please know our system only receives "Y" to confirm. Any other messages are not received through our automated system. If you need to cancel your appointment, please call 253.631.5938.


DEPOSIT POLICY:
- We require a $75 deposit for all new chemical service clients or clients who haven't done a chemical service in over one year.
- We require a $25 deposit for all consultation appointments.
* We reserve the right to charge the card on file for any missed appointments. 


MISSED APPOINTMENT POLICY:
- Missed appointments will be charged 100% of the services reserved and/or a deposit will be required to rebook.
* We reserve the right to charge the credit card on file for any missed appointments.


REFUND POLICY:
- We offer exchanges on all retail products pending the item is still full or unused.
- We are happy to exchange any retail products you purchased within 21 days of original purchase.
- All sales are FINAL on hair brushes, styling tools, and hair accessories. 
* No cash value is given - Only exchanges or in store credit.


ADJUSTMENT APPOINTMENT POLICY:
At Studio H Salon, we take pride in our work and strive to provide a personalized experience for each client.
- If you are unsatisfied with the outcome of your service, we would be happy to communicate with you and hear your concerns.
- Adjustment appointments will only be honored if the client contacts us within five days of receiving the initial service.
- If the adjustment appointment is rescheduled, the client may be responsible to pay for the services provided.
* Studio H Salon has no refund policy on services

COMMITMENT TO FAIR PRICING AND SUSTAINABLE PRACTICES:
- We want to ensure transparency regarding our pricing structure. To maintain our commitment to providing you with high-quality services while keeping costs manageable, our salon policy for chemical services now includes a provision where any extra product used beyond the standard amount will be covered by clients. These charges are necessary to cover the increased costs of specific chemicals that enhance our service efficiency and effectiveness. We appreciate your understanding and trust as we strive to deliver exceptional value.
If you have any questions or need further clarification, please don't hesitate to reach out.

CHILDREN & GUEST POLICY:
- Children and guests without appointments are not permitted in the salon as we do not have adequate space to accommodate them.
- While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with safety in mind.


RIGHT TO REFUSE SERVICE:
Studio H Salon has the right to refuse service to:
- Any guest demonstrating rude, inappropriate, or disrespectful behavior to any staff or guest.
- Any guest in ill health that we suspect may be contagious, or we fear that could be further harmed by our provided services.
- Any guest with open or infected wounds on the treatment area.
- Any service that we feel will jeopardize the integrity of the hair, skin, brows, or lashes. Some chemical services may require stand or patch tests before proceeding with the service.
- Any children that are posing a risk to themselves, the service provider, or other guests. We want this to be a safe and relaxing experience for everyone in our establishment. If we see that the child is stressed or in distress we will refuse service.
* Studio H Salon will never refuse service based on race, sex, or religious beliefs. We welcome ALL.



THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.